Extremely Disappointing — Failure to Perform Paid Services and Refusal to Take Responsibility
This has been an extremely unacceptable experience with this dealership.
My sister owns a brand-new vehicle with fewer than 50,000 miles and has done everything a responsible vehicle owner is expected to do. She has consistently brought the vehicle in for its scheduled maintenance, on time, and has taken excellent care of it. She trusted this dealership to properly perform and document the services she was paying for.
Unfortunately, that trust was misplaced.
She was charged over $500 for services that the dealership represented would be performed, yet the services ... Read More
Full review text opened.

Google - Sep 6, 2026
Extremely Disappointing — Failure to Perform Paid Services and Refusal to Take Responsibility
This has been an extremely unacceptable experience with this dealership.
My sister owns a brand-new vehicle with fewer than 50,000 miles and has done everything a responsible vehicle owner is expected to do. She has consistently brought the vehicle in for its scheduled maintenance, on time, and has taken excellent care of it. She trusted this dealership to properly perform and document the services she was paying for.
Unfortunately, that trust was misplaced.
She was charged over $500 for services that the dealership represented would be performed, yet the services were not properly completed. Despite bringing the issue to their attention, the dealership has refused to provide a refund or otherwise make the situation right.
What is most concerning is not simply that a service may have been improperly performed. Mistakes happen. The real issue is the dealership’s refusal to acknowledge the problem, accept responsibility, or provide an appropriate resolution after being paid for work that was not properly completed.
A customer should not have to pay hundreds of dollars for maintenance and then discover that the work they paid for was not actually done as represented. This is especially concerning when the customer has followed the manufacturer’s recommended maintenance schedule and relied on the dealership to protect the condition and value of a relatively new vehicle.
We have retained the service records, invoices, and documentation relating to this matter. At this point, this is no longer simply a matter of being dissatisfied with customer service. It is a matter of being charged for services that were represented as completed and then being denied a reasonable resolution when the failure was brought to the dealership’s attention.
I strongly recommend that anyone servicing their vehicle here carefully review every invoice, obtain documentation of exactly what was performed, and independently verify that the services they are paying for were actually completed.
A reputable dealership should stand behind the work it charges customers for. Refusing to take accountability after being confronted with a legitimate service issue is unacceptable and has completely destroyed our trust in this dealership.
We expected professionalism, transparency, and accountability. Instead, we received none of the three.
I would strongly encourage management to review this matter, the service documentation, and the charges associated with this visit. Customers deserve better than being charged hundreds of dollars and then being told, in effect, that the dealership is unwilling to correct its own failure.